In the June edition of the prestigious Australian Aftermarket Automotive Association (AAAA) Magazine, we reveal our latest advancements in the automotive service industry, particularly focusing on the Marlin Workshop Connect V1.1. Our feature in the June edition will delve into how Marlin Workshop Connect V1.1 is revolutionising the customer experience in automotive servicing.
Enhancing Customer Experience with Marlin Workshop Connect V1.1
Megabus continues to invest in the car service industry with the launch of V1.1 of Marlin Workshop Connect, now available in the App Stores. This latest update significantly enhances interactivity and repair order value for consumers through the introduction of Video Inspections. Technicians can now record video and voice annotations during inspections, providing a comprehensive view of the vehicle's condition. These recordings can be notated for clarity and sent to customers via email or SMS, allowing them to review the inspection in a dedicated customer portal. The platform also facilitates SMS conversations, enabling customers to approve repairs and communicate conveniently.
This advancement builds upon the introduction of Sales Office to Workshop Floor conversations introduced in V1.0, which resulted in workshops utilising the service for an average of 20 daily interactions. This feature has saved time and increased the effectiveness of communications from the shop floor to the counter.
By integrating these features, Marlin Workshop Connect V1.1 improves transparency, builds trust, and streamlines the entire repair process. Customers are kept well informed and can enjoy a more satisfying service experience.
Our editorial in the AAAA Magazine is a must-read for anyone involved in the automotive service industry. Whether you're a workshop owner, technician, or automotive enthusiast, you will gain valuable insights into the future of car service and how Megabus is leading the charge with technology-driven solutions.
Check out the June edition of the Australian Aftermarket Automotive Association Magazine and discover how Megabus is setting new standards in the industry. We are excited to share our journey and growth with you!
Click the link below to read the full article on page 70, in the AAAA Magazine.
For more information, visit our website.
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