Running a successful workshop means keeping customers engaged and ensuring their vehicles are well-maintained. Marlin Tyre and Mechanical Workshop Software Version 5.1.10 simplifies this process with its Automatic Follow-Ups feature, which provides enhanced and improved customer communication and service retention.
Why Use Automatic Follow-Ups?
The Automatic Follow-Ups feature goes beyond standard reminders, allowing you to actively engage customers and manage relationships.
By staying in touch with your customers, you build trust and encourage repeat business, ensuring your customers never miss essential services.
How Does It Work?
With Automatic Follow-Ups, your workshop can send timely SMS or email reminders to customers about additional services or when routine maintenance is due for their vehicles.
Here’s how to get started:
1. Enable Notifications
2. Set Up Templates
3. Schedule Follow-Ups
These reminders can then be managed from the Business Planner or Customer Orders modules.
Watch our tutorial video for more detail, or visit the Marlin Inform page.