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hardcare

™

EXCLUSIONS

Hardcare™ strictly does not cover the following:

  • Natural disasters (e.g. flooding, thunderstorms)

  • Malfunctions caused by Test & Tag teams

  • Electrical surges

  • Physical damage or improper use of equipment

  • Cables (e.g. Ethernet, power, display cables such as HDMI, VGA, DVI)

  • Printer issues, unless due to hardware defect (subject to account manager's decision; excludes OS printer configurations)

  • Network issues, unless related to Hardcare™-covered networking devices (e.g. switches)

  • Operating System (OS) issues

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HARD DISK RESTORATION

In the case of a hard disk failure, our technicians will replace the hard drive, re-install the operating system and restore data from the last available backup.

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COMPREHENSIVE SYSTEM RECOVERY

In the event of a hardware failure that leaves your system unusable for over 48 hours, we provide loan equipment with a similar configuration. We will also load your setup, programs, and data onto the loan system to ensure minimal disruption.

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If a critical hardware event occurs, our network of technicians will respond to your faulty within 4 hours of reporting. We cover all necessary labour and materials to restore your system.

FAST RESPONSE, ON-SITE SUPPORT

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Hardcare™ is your ultimate safety net for critical hardware failures. Designed to minimise downtime and keep your business running smoothly, Hardcare™ provides fast, on-site IT support whenever you need it. 

Reliable hardware support when you need it most.

Hotline Consultant

Online help, quick answers and Frequently Asked Questions are available for you 24/7 on our dedicated customer portal

Online Help

The Megabus Helpdesk team is ready to help with all your Marlin questions. 

Marlin Support

Our local implementation experts will guide your setup and go-live each step to ensure a seamless transition to Marlin. With care for your entire business, we have on-site or remote training options and conversion strategies for many popular point-of-sale, accounting and workshop systems.

Megabus Implementation Team

THE SUPPORT YOU NEED,
WHEN YOU NEED IT

Transparent, All-Inclusive Coverage

With Hardcare™, all the costs of resolving hardware issues are fully covered. An experienced Network Engineer will handle everything on-site, ensuring your system is back up without any surprise expenses. No hidden costs.

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Need help with your bookkeeping?

Marlin MBS gives you your very own dedicated bookkeeper to help manage tedious admin so you can focus on your business and your customers.

MBS
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